Mondoze Malaysia Terms of Service

The promotional price is for the first term only and then plans renew at the regular rate. Your satisfaction is our top priority and we’re confident you’ll be pleased with our services. Still, if you try us and decide your account does not sufficiently meet your needs, you can cancel within 7 days for a refund as follows.

• If you cancel within 7 days you receive a full refund on your hosting service only. The money-back guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.
• If you cancel within 7 days and your plan includes a free domain, Mondoze will deduct a non-refundable domain fee from your refund. This not only covers our costs, but ensures that you won’t lose your domain name. You may transfer it to another registrar or simply point it elsewhere at your convenience. Please note newly registered domains cannot be transferred to another registrar during the first 60 days of the registration period. You retain ownership of your domain until the end of its registration period unless you renew it.
• You may cancel your VPS hosting plan within seven (7) days of sign-up and receive a full refund of any fees paid, less any setup fees, processing fees, additional IP, IP changing fee that may have been incurred during the purchase process.
• Any promotional VPS hosting services are not eligible for a refund.
• The monthly bandwidth usage on your VPS is under 10% of your monthly quota.
• Services that are suspended or terminated due to non-compliance of the AUP and TOS are not eligible for refunds.
• Mondoze does not offer any refunds for cancellations that occur after 7 days.
• 7-Day Money-Back Guarantee does not extend to domain names.