Please be advised that emails fall inside the Junk E-Mail folder could not be downloaded to any email clientsuch as Outlook, Thunderbird, etc and only the emails from Inbox of Smartermail will fall inside the Inbox or Spam folder of your email client.

If you wish to receive all the emails no matter valid or spam emails then may overwrite our setting and set up filtering rules at your email client to categorize them.

Therefore in our Smartermail, you may override the default spam filtering rules according to your own configuration and you may add in the email address of the sender for bypassing the filtering rules and Greylisting.

1. Log in to the webmail, mail.domain.com.

2. Click at Setting > Filtering > Spam Filtering.

3. On the Option tab > select Override spam settings for this account.

4. It will auto load the setting, then click at Actions tab.

5. You could configure your spam setting at this stage. For example, you may select the action for Spam Weight more than 30 with “Delete Messages” or “Move to Junk E-Mail Folder”.

6. Besides, if you have any trusted Sender account for bypassing the filtering rules and Greylisting, you could click at My Settings > Trusted Senders to add in the trusted sender’s email address.